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Home owners Find accommodation

Are you the owner of a holiday house in Istria?

Find out why more than 500 landlords have decided to promote their properties through Istria home, a local travel agency with 10 years of experience.

Do you prefer to contact us by phone or e-mail, we are available on weekdays from 08:00 to 16:00 at info@istria-home.com or +385 52 255 090.

Why Istria home?

  1. We offer only properties in Istria As a local agency based in Pore?, we know the destination well, we monitor the development of holiday homes in order to give the best quality advice to landlords, and to be always available to our guests.
  2. Professional presentation of the property and presence in a wide sales network For the presentation of the object, we use rich galleries of professional photographs, and in addition to our website, we place objects through the largest portals and web agencies.
  3. Our landlords do not have to wait for guests upon arrival Istria home is the first agency in the Republic of Croatia to offer an online guest registration service in eVisitor and contactless collection of the key of the property. In the wider area of ??Pore?, we offer personal reception of guests by our employees which is free of charge.
  4. There is no exclusivity of placement Cooperation with Istria home does not exclude cooperation of landlords with other intermediaries. Also, there is no limit for the landlord in terms of number of weeks of their own bookings.

What our landlords say about us?

Marijan Ritoša

Villa Rosini

I have been renting my Villa Rosini near Poreč exclusively through Istria home since their beginning in 2012 and thanks to their personal and proactive approach to the landlord, I have no worries. All these years we have been achieving above-average long seasons with excellent incomes.

Mario Paunović

Eco Villa Valencano

As I saw that renting holiday homes is a good job, I asked Jasmin from Istria home, with whom I have been working since 2013, to come to me and present my plans to build an ecological house in an olive grove. He immediately liked the very idea of ??a house in the middle of an olive grove, encouraged me to go into the project and gave me more practical and useful advice. The house proved to be a complete success and the occupancy is so good and the season so long that in the end we have guests in the house and picking olives in the olive grove at the same time.

Igor Jurković

Villa Anteva

I have been cooperating with the Istria home agency since I've finished Villa Anteva in 2016. During all these years they have proven to be a very professional partner with a friendly approach, they are always available to us and our guests and in case of any misunderstandings with guests which fortunately were very few, they are ready to react and find an adequate solution for both parties.

Additional advantages of Istria home

  • 10 years of experience
  • direct contact of the landlord with the contractor from Istria home
  • quick response to landlord requests
  • payment of compensation in case of cancellation or absence of guests
  • a team of 9 experienced and kind employees
  • the landlord has control over the agreed sale price of his property
  • equal sales prices through all sales channels
  • we do not wait for the landlord to notice that the occupancy is bad in certain periods, but we signal this to him on time and propose an acceptable price correction
  • in our offer we take only personally checked properties, where the final decision on the price for the guest is always up to the landlord
  • in case of misunderstanding with the guests, react promptly taking into account the interests of both the guest and the landlord.

Our sales partners

  • Airbnb logo
  • Atraveo logo
  • Booking.com logo
  • Casamundo logo
  • E-domizil logo
  • Expedia logo
  • Holidu logo
  • Hometogo logo
  • Traumferien logo
  • Vrbo logo
Privacy Statement

Privacy statement Istria home d.o.o.


1. Who is responsible for managing my information?
Istria home d.o.o. (hereafter referred to as ‘we’, ‘us’ or ‘our’), part of the Awaze group, are a controller and are responsible for the personal information we hold about you.
This is our privacy notice and it explains how we use your personal data in line with applicable privacy and data protection laws. We keep our privacy notice under review and will place any updates on our website.
This privacy notice only applies to us, so if you link to other websites you should read their own privacy notices.

2. What information do we collect?
Bookings and booking queries
If you make or request a booking, we will collect details such as your name, contact details, payment details, booking details and any additional information we may need to help meet your specific requirements. You may also provide this information about people travelling with you. We will collect this information directly from you, those travelling in your party or a third party you have booked through.
Lettings and letting queries
If you let your holiday accommodation with us or make queries about our letting service, we will collect details such as your name, contact details, bank account details and details regarding the accommodation you wish to let. We will collect this information directly from you or someone who has referred you to us.
The provision of the information in the above two paragraphs is a contractual requirement to make a booking or let your property and if you do not provide us with it, then we may not be able to provide the service.
Cookies
We automatically collect information from cookies and other similar technologies (collectively referred to as (cookies’), such as which of our web pages you visit, your IP address, the name of your computer's operating system, the type of web browser you are using and email opens and clicks. For further information, please see section 4.

3. Why do we use your information?
The reason(s) we use your information (outlined in the below table) will vary depending on your relationship with us. We ensure that at least one of the following legal bases apply when we use your information:
• We need to process it to perform, or enter into, a contract with you
• We have your consent to use it
• We need to use it to comply with a legal obligation
• We need to use it for ours or a third party’s legitimate interests and your interests and fundamental rights are not overridden

To process special categories of personal information, we must have additional justification to do so and only use it where we have your explicit consent, you have made the information public, in relation to legal claims or it is necessary for reasons of substantial public interest.

Purpose for processing

Lawful basis for processing

Legitimate interest (where applicable)

To complete and manage your booking and related requests (if you are booking a holiday)

Contract

Consent

Legitimate interest

Record keeping and providing good customer service

To advertise your holiday accommodation, transfer payments due to you and to provide related support services (if you are letting your holiday accommodation through us)

 

Contract

Legitimate interests

Record keeping and providing good customer service

For statistical purposes

Legitimate interests

Evaluating our services

To personalise repeat visits to our websites

Consent

 

To carry out marketing activities – as well as sending our newsletter, we also use data about your bookings, search behaviour, settings on our website, favourites and your interactions with our newsletter to display relevant, personalised advertisements on websites and social media.

 

Legitimate interests

Consent

Working out which of our services you may be interested in and telling you about them

To manage customer service queries and complaints

Legitimate interests

Improving our service, and resolving issues

To keep records of your communications with us, including call recordings

Legitimate interests

Improving our service, staff training and record keeping

To manage your entry into our sweepstakes and other promotional activities

Consent

 

To ask you to leave a review about the accommodation and/or services that have been provided

Legitimate interests

 

Understanding the perception of our business and improving our services

To send service messages, such as updates to our terms and conditions

Legitimate interests

Keeping our customers updated

To comply with a legal obligation, process or request

Legal obligation

 

 

To enforce our booking conditions and other agreements, including investigation of any potential breach

Contract

Legitimate interests

Protecting our business

To detect or prevent crime, including fraud

Legal obligation

Legitimate interests

Protecting our business and customers

Assisting law enforcement and government bodies

To address security or technical issues

Contract

Legitimate interests

Protecting our business and customers

 

To protect the rights, property or safety of us, our users, homeowners, customers, employees, contractors, a third party or the public

Legal obligation

Contract

Legitimate interests

Protecting our business, customers, third parties and the public

To test, develop and improve our services

Legitimate interests

Improving our business

To establish, exercise or defend our legal right

Legitimate interests

Protecting our business


4. Cookies
Cookies are small text files that are placed on your device. We use cookies to enhance your visit, evaluate and measure website usage and interactions with our emails and develop our services. Cookies are also used by us and by third parties to display personalised advertisements to you. 
We use the following categories of cookies:
• "Strictly necessary" cookies for the functionality of this website. These cookies are essential to enable users to move around this website and use its features.
• "Performance" cookies which collect information about how users navigate this website, for instance which pages users access most frequently. They identify how users interact with our website, find out which pages seem to hold people up, which pages are not used often, which pages take a long time to load, what pages users tend to visit and in what order. All of this helps us to refine and develop our website to try and make them more usable when a user visits us again in future.
• "Functionality" cookies which allow this website to remember choices you make. For example, this can be the last date you’ve searched for or the last holiday you’ve viewed.
• "Targeting or advertising" cookies used to deliver personalised advertisements. These cookies are also used to limit the number of times a user sees an advertisement, to monitor which advertising source directed a user to our website and to help measure the effectiveness of the advertising campaign. 
By clicking ‘accept’ you consent to our use of cookies. You may at any time block specific or all cookies completely by changing the browser settings on your device. The location of these settings will depend on the browser you use. The duration of each cookie can also be found in your browser settings. However, you should be aware that if you block some cookies, there may be functions and services that you will be unable to use on the website.
For more general information about cookies and how to disable them through your browser, visit allaboutcookies.org. Contact us (see Section 9) if you have questions about the cookies used on this website.

5. Retention
We have retention periods in place to ensure that your information is only stored whilst it is required for the relevant purposes, in line with relevant industry standards or to meet legal requirements. Where your information is no longer required, we will ensure it is disposed of or deleted in a secure manner or anonymised so it can no longer be attributed to you.

6. Third parties
We may share your information with:
• other members of the Awaze group and their service providers;
• owners of or agents for holiday accommodation (if you are making a holiday accommodation booking);
• individuals who may be renting accommodation from you (if you are a holiday accommodation owner);
• credit/debit card and payment service providers;
• third party service providers (e.g. IT and support services, marketing services, resorts, management companies);
• government agencies, regulators and other authorities
• third party booking partners
• customer review companies
• third parties that we may choose to sell, transfer, or merge parts of our assets or business to or with and businesses we acquire or merge with
• third parties you have authorised us to speak to
• professional advisors, including bankers, lawyers, auditors, accountants and insurers who provide us services

Third parties are required to process your personal information in line with data protection legislation. Where a third party is acting on our behalf, we do not allow them to use your information for their own purposes and we ensure they have appropriate security measures in place to protect your information.

7. Where is my data sent
We may send your information outside of the EU to help deliver our services. We will only transfer your information outside of the EU if one of the following safeguards is in place:
• an adequacy decision; or
• standard contractual clauses and where necessary, supplementary measures

If you would like further details of the applicable transfer mechanism, please get in touch (see our contact details in section 9).

8. Your rights with regard to your personal data
Under certain circumstances, you have the right to:
• request access to your personal information, including providing you with a copy of the personal data you are entitled to;
• request that we correct any inaccuracies in your personal data or add relevant details where the personal data we hold is incomplete;
• request the erasure of your personal data, where we have no good reason to keep it;
• object to way we use your personal data, where we rely on legitimate interests or use it for direct marketing;
• request that we limit that way we use your personal data
• request we send you or a third party a copy of the personal data we hold about you in a commonly used format;
• withdraw your consent where rely on it to process your data

If you wish to exercise any of these rights, please get in touch (see our contact details in section 9).

9. Contacting us
If you have any questions about our privacy notice or wish to exercise any of your rights, please write to us at:
[email protected] 
or 
Partizanska 13, 52440 Poreč, Croatia
You also have the right to raise concerns with a supervisory authority, which is the Personal Data Protection Agency (AZOP) in Croatia. 


11-08-2022

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  • Destinations
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    • Holiday homes in Umag and Novigrad
    • Holiday homes in Vrsar and Funtana
    • Holiday homes in Rabac and Labin
    • Holiday homes in Pula and Medulin
    • Holiday homes in central Istria
    • Holiday homes on the East Coast of Istria
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    • Terms and Conditions
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Contact

Partizanska 13,
52440 Poreč
Croatia
+385 52 495 928
info@istria-home.com

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Best-price guarantee by ISTRIA HOME

Are you looking for the guaranteed best prices? Holiday homes and apartments can be booked with confidence through ISTRIA HOME, because no matter which of our numerous properties you should choose, you will always get the best price!

If you find a cheaper price for the same property you've booked with ISTRIA HOME by an other tour operator, we'll be happy to refund you the difference. The following conditions must be met:

  • Please inform us within 7 days of your booking about the offer and the complete pricing details. We kindly ask you to give us enough specific information to be able to verify the price.
  • The price has to be visible and available to the general public and the competing offer has to be available at the actual price.
  • The price has to be exactly comparable wit the offer made by ISTRIA HOME (same property, same travel period, same terms and conditions, etc.)

For the refund, please send us the information with proof of the competing price to [email protected] and we'll process your claim and get in touch with you to agree your refund.

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