1. Controller
This is the privacy policy of Istria home d.o.o., the controller for processing your personal data for the brand Istria home via its website www.istria-home.com app and whenever you contact us. Istria home d.o.o. will be referred to as 'Istria home' in this privacy statement.
2. How does Istria home use your personal data?
In this section, you will find information about the various purposes for which Istria home processes your personal data, which personal data are involved, what the legal basis is for the use of your data, and how long the data are stored.
2.1 Handling your requests and bookings
In order to make or request a booking, you need to fill in your personal data in the booking form on our website. We process the information you have entered or otherwise provided, such as your name, address, email address, the structure of your travel company, information about the accommodation, the period of your stay and any special amenities. By submitting a request or making a booking, you will automatically be recorded in our address database. We use your information to communicate the status of your reservation and payment, to make the booking for you, to send you the necessary information about your stay and to send you service notifications. We also use the booking information and information about requests (on an aggregated level) to perform analyses and create reports for the purposes of our strategic and operational business management.
Should you prefer not to provide your email address when submitted a request or making a booking, you can book over the phone via our customer service. However, the additional personal data will still be required.
Istria home processes the above mentioned personal data to carry out your booking, so these data are necessary for the execution of the agreement between yourself and Istria home. The personal data that we process in connection with your request or booking are stored in general for 6 years in compliance with legal data storage time limits.
2.2 Sending our newsletter
Whenever you sign up for our newsletter via our website, we use the email address you have provided to send the newsletter to you by email. You are then automatically recorded in our address database. Also, when you have made a booking, you will receive our newsletter, unless you indicate that you do not wish to receive it. Through the newsletter, we keep you informed of interesting offers related to our products and services.
The newsletter is sent either to comply with your registration (i.e. necessary for the execution of the agreement that exists between you and Istria home) or because it is in Istria home's legitimate interest to be able to inform you about its services. Unless your email address has been collected or is being used for one of the other purposes mentioned in this privacy statement, we anonymize your email address immediately after you have opted out of the newsletter. If we are storing your email address for other purposes, then, of course, we will ensure that you no longer receive the newsletter.
2.3 Answering your questions or complaints and service emails
You can send us any questions related to your booking, request or other comments or complaints by email or by phoning our customer service. In that case, we use your personal data to handle your questions, to be able to get back in contact with you and to be able to undertake other necessary actions in response to your complaint or request. We maintain a record of which times and via which channels we have been in contact with you, the reasons for your contact and the relevant content of what was discussed or the emails that have been exchanged. If you are not recorded in our address database, then, with your consent, our customer service can make a record of your questions and contact information so that it can provide you with better service and so that any future questions or bookings can be handled more efficiently. In case you have not completed an online booking, we can contact you to remind you of the non-completed booking, to ask whether something has gone wrong or to refer you to other possible accommodations that may interest you instead.
This information is necessary to execute the agreement with you or is in Istria home's legitimate interest to be able to provide you with better service.
The information that our customer service collects from you is stored for 6 years.
2.4 Data about visiting and using the Istria home website
Whenever you visit our website, various data about you are automatically registered on our server, such as which web pages you visit, your IP address (a unique number that is automatically assigned to your computer by your internet service provider when you go online), the name of your computer's operating system and the type of web browser you are using. We also keep track of your use of the newsletter, such as which pages you view and which components you read, so we can further adjust the content of the newsletter to match your interests.
Information about your click and search behavior, as well as your past requests and bookings, enables us to formulate segments and categorize you into one of these segments. Segments are groups of website visitors or customers on an aggregated level who have various characteristics in common, such as their age group, gender or region. Istria home uses these to adjust the website and, for example, to make the layout more convenient for you, to change the order of search results, to change the visibility of specific offers and to design certain pages differently. Segments are also used to display advertisements that we think are relevant to you on our website, on the websites of third parties and for campaigns on our website. For example, if you have booked multiple stays at holiday home with a private swimming pool, then we will specifically show you information that is possibly interesting to you, such as new homes with private swimming pool available for rent via Istria home.
Data that are important for us in connection with the functionality of the website, such as your favorites are stored for up to 6 years from the time of your most recent visit to our website. Data about your click and search behavior and other data registered in connection with your visit to the website are stored for 2 years.
2.5 Marketing
Your data about your bookings, search behavior, your settings on our website, your favorites and our communication with you can be combined by Istria home. All these data enables Istria home to perform various forms of marketing, such as via email (newsletter) and banners and advertisements on websites, and to make the information we send or display to you as relevant and interesting as possible for you. We measure the effectiveness of all our campaigns. You always have the option of opting out of the newsletter. You can also object at any time to the use of your personal data for direct marketing purposes.
The use of all these data is necessary for Istria home within the scope of its legitimate interest to inform website visitors and customers about new products and services, in order to acquire more customers, to be able to retain existing customers and to increase the number of bookings. These data are stored for a period of 1 year.
2.6 Participation in sweepstakes or other promotional activities
We also use personal data whenever you participate in sweepstakes or other promotional activities we organize. For this, we process your name and email address to enable us to evaluate your submission and communicate with you in case you have won a prize. Additional rules regarding use of your personal data may apply to some sweepstakes.
It is necessary for us to process your personal data for this purpose within the scope of executing our agreement with you.
2.7 Maintenance and optimization of our website and app
Your personal data are also used to analyse and maintain the use of our website and related technologies, to resolve any outages, to improve availability and to protect against fraud (for example, whenever multiple attempts are made to complete a booking, or if a booking is made in violation of our general terms and conditions).
2.8 Online guestbook
After staying in a holiday accommodation rented via Istria home, you can leave a review on our website. This review is visible to all website visitors. You are asked to provide your full name (preferably), or, in any case, your first name and place of residence along with your review because this information greatly increases the trustworthiness of the review. We recommend that you do not state any further personal information in your review. Posting a review takes place on the basis of your consent. Istria home also reserves the right to reject reviews at its own discretion, without stating a reason. You can also request at any time via the contact page for us to remove your review. Reviews can also be used in other forms of marketing by Istria home.
3. Social media
You can choose to share information from our website via social media such as Facebook, Twitter, Pinterest, Instagram, Google, and YouTube. This means that the shared information, with name and interests, can be visible to the visitors of your personal pages. Istria home recommends that you carefully read the privacy policies of the social media parties in question. These policies apply to the ways in which these parties process your personal data.
4. Cookies
Cookies are small text files that your device or browser saves whenever you visit our website. Istria home uses techniques such as cookies and tracking pixels to enhance your visit. If you return to our website, your device or browser will be recognized. This is necessary, for example, to remember your favorites and save your personal details so you do not have to input them every time you visit the website, but also to enable us to measure and analyze your use of our website. Cookies are also used by us and by third parties to enable us to display personalized advertisements to you. Whenever necessary, you will always be asked for consent to let us place these cookies. In our cookies policy, you can read more about the use of cookies by Istria home, including specifically which cookies are placed, the purpose of the cookies and the period for which they are stored.
5. Storage period
We store your data for as long as necessary for the aforementioned purposes or to comply with legal (data storage) obligations. This privacy policy lists the various storage periods adhered to by Istria home. After the expiration of the storage period, we will delete or anonymize your personal data. After that, you will no longer receive information from Istria home regarding new accommodations or other interesting mailers from us.
6. Third parties
We will only share your personal data with third parties whenever necessary:
within the context of services which we require in order to carry out your request or booking and which are provided by a third party such as a product supplier (homeowner);
in order to carry out your request or booking, we provide your personal data to the homeowner in question. Homeowners are also obligated to comply with applicable privacy law when using your personal data. Additionally, they are contractually obligated towards Istria home to store and use your personal information with care;
for completing your payment for the rented accommodation and additional costs. Istria home uses WSPay and PBZ card as credit card payment service providers. We recommend that you review the privacy policies of these providers because they are responsible themselves for processing your data in connection with the payment;
for employing third parties such as Google to analyze the data about your use of the Istria home website and app and to personalize the website and communication,
to employ third parties to display relevant offers and advertisements. These are Facebook and Google. Most of these third parties are processors and use your personal data only for Istria home's purposes.
The parties are primarily located within the EU. Various IT providers are located outside the European Union or have access to personal data from outside the European Union. Istria home only provides personal data to parties that guarantee that they have taken the required measures to adequately protect the data. With each processor, a processing contract is agreed to in which these third parties agree to non-disclosure and protection of your personal data, among other things. Insofar as parties (with access from) outside the EU are concerned and the country in which the party is located does not offer an adequate level of protection, Istria home provides these parties with data only on the condition that they agree to a contract containing model provisions approved by the European Commission, or Istria home ensures other appropriate measures are taken.
Istria home only provides personal data to supervisory authorities, investigative services and fiscal authorities to the extent required by law. Please note that some of these services may have far-reaching authorities with which they can require such disclosure of information. Istria home is not liable for the implications of such transfer of personal data and related information that is required.
7. Security
Proper protection of your personal data is a major priority for Istria home. Therefore, Istria home has taken appropriate technical and organizational measures to protect your personal data against unauthorized or otherwise unwanted access. Employees of Istria home or third parties commissioned by Istria home only have access to your personal data to the extent necessary to perform their tasks. We regularly perform automated security scans on our website and take adequate measures to protect our systems against unauthorized access.
8. Your rights with regard to your personal data
You have the right to view all your data after making a booking with Istria home and to adjust it (or request for it be adjusted) if it is incorrect or incomplete. Furthermore, you have the right to delete or restrict processing of your personal data by Istria home under certain circumstances and the right to ask Istria home to process your personal data to yourself or to a third party. If you have already made a booking with Istria home, you can view and change your information by sending us an email at info@istrie-home.com. If you wish, Istria home can send you a written statement of your information.
If you no longer wish to receive our newsletter or direct email, simply opt out of these. Once you have consented to let us place cookies that are used, among other things, for marketing purposes such as displaying personalized advertising, you can retract your consent via your browser settings. You can delete cookies that have already been placed. Please note that various functionalities of the website will no longer work as well after that. Furthermore, you can object to our processing of your personal data on grounds related to your specific situation, specifically whenever these data are processed in the legitimate interest of Istria home (as indicated in this privacy policy).
9. Contacting Istria home
To exercise your rights with regard to your personal data, you can contact our customer service. For other questions about our use of your personal data, this privacy statement or other matters related to our services or this website, you can also contact us with no obligation. Your question or comment will be handled confidentially and as quickly as possible by our qualified staff.
This privacy statement can be updated by Istria home at any time. The updated privacy statement can be found on our website with a clear indication that it is a new version. Insofar as we have access to your email address, we will inform you by email in case of any important changes.
